About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

• What type of shipping do you use?

  Hong Kong Post for local order. Hong Kong Post & EMS SpeedPost for overseas' order. Tracking number is provided. It is trustable, fast and save.

• How long do you take to ship my order?

  Packaging and Shipping within 2 week for Hong Kong and 3 weeks for oversea from your purchase.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 14 weeks.

• My item didn't arrived.

  Please make sure your address is correct. If you didn't write your address correctly we won't ship it again.

  If the address is correct but the item was returned I'll ship it back to the same address.

• How about the Import Taxes & Duties ?

  Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Little Thunder.
   
  For further details of charges, please contact your local customs office. In some occasions packages may be delayed due to custom clearance.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.